I am able to ship to most places all winter long but will hold orders when weather conditions
require it. We use a variety of Styrofoam insulation, bubble wrap and heat packs to make sure your orders arrive safely. There is currently no charge for the extra materials and we keep customer's informed of shipping delays and do not charge credit cards until orders are actually shipped. The satisfaction guarantee covers plants damaged during shipping.  I need night temperatures around 30 degrees or higher in the areas through which the box will travel and no winter storms or holiday congestion to slow down the process before I feel safe to ship.

I request customers who wish me to hold order to read the FAQ before asking more questions.

The online catalog is fully automated, but there is still a live person watching out that everything goes smoothly. My name is Al and you can reach me by email at al@orchidexchange.com

The greenhouse retail hours when you can visit to buy plants are posted on the third column which may mean you have to use your bottom scroll bar to see them.  -->   

This is a one man show.  Order fullfilment, plant selection, packing and shipping is still done by me, alone.  This assures quality at every step of the order process. 

Once you place an order I will contact you within 8 to 12 hours via email.  I like to check the greenhouse against the order before I actually process it.

I usually have a half dozen or more of anything I add to the online catalog but orchids are living things and the greenhouse is open for retail sales, so this gives me away to double check quality and availablity before processing your order.  I can also seek your advice if I have any questions.

You are welcome to call 703-771-7753 between 10AM and 4PM EST only with questions, however please be prepared to leave a message.  The answering machine will give you current hours if you don't notice them elsewhere on this page.  You are welcome to bring cameras.  I do not make physical deliveries for holidays like Mother's day and Valentine's day, etc.  Please do NOT call the phone number outside the above listed retail hours.  I prefer email communication and do respond to them quickly.

You are welcome to visit the greenhouse when it is open and pick out your own plants.  There will always be more orchids available in the greenhouse than I will ever find time to add to the catalog.