This FAQ contains information regarding shipping costs, winter shipping policy, information about holding orders and lost package procedures.

Shipping Costs: Most orders require only one box. If your order requires more than one I'll let you know when I return your order confirmation.
Packing & Shipping Charges per box:
USPS Priority, $15.00
FedEx 2nd Day, $24.00
FedEx Next Day, $28.00

Listed Rates are a only a guide. Most boxes cost no more than this to ship. However, differences may occur based on the actual weight and dimensions of the box, as well as the shipping distance. Once I know what is being ordered and where it is going I will be better able to calculate the shipping costs. I will let you know in the order confirmation how much shipping is going to cost. I will obtain your approval before charging your cards.

All orders are shipped by Priority US Mail, unless otherwise requested. USPS "Delivery Confirmation" costs are included. Please inquire when ordering if you have special shipping requests. FedEx costs are notoriously difficult to estimate. FedEx costs above the amount stated in your order confirmation will be billed to the customer and supporting invoices will be provided. Please use Priority Mail.

Carrier costs other than Priority US Mail are not included in any special that offers free shipping.

Winter shipping: We are able to ship to most places all winter long but will hold orders when weather conditions
require it. We use a variety of Styrofoam insulation, bubble wrap and heat packs to make sure your orders arrive safely. There is currently no charge for the extra materials and we keep customer's informed of shipping delays and do not charge credit cards until orders are actually shipped. The satisfaction guarantee covers plants damaged during shipping.  I need night temperatures around 30 degrees or higher in the areas through which the box will travel and no winter storms or other congestion to slow down the process before I feel safe to ship.

Holding Orders: Weather permitting, orders are shipped the next Monday or Tuesday after payment is received. Since we cover plants damaged in the shipping process, during periods of bad weather, we may decide to hold orders until we feel it is safe. If we decide to hold your order, we will notify you and we will not charge your card.

Customers may request plants be held until a future date. A 50% deposit is required at the time the hold order is placed and must be paid by credit card. Also, please provide a date when the plants will be picked up or shipped. This deposit is non-refundable if the customer cancels the order before the pick up/ship date or if the plants are still here after that date. If *we* are unable to ship your plants or cancel the hold for some reason, we will gladly return your money. We reserve the right to refuse or cancel hold orders. In most cases I will refuse a hold order where the pick up/ship date is more than 4 weeks away.

Lost packages: If a box has not arrived within 5 days of the delivery notice we email to you, please contact us. We use USPS "Delivery Confirmation" on every box sent by Priority mail.

In most cases where a box is late it is still in route. Boxes normally take 2 to 4 days. A few times, boxes have taken up to 15 days and yet the plants inside were reported to be in good condition when the boxes were delivered. However, if the delivery confirmation ticket number tells me that the box has been delivered and the address on on the label is correct please follow these procedures: File a lost package report with your local post office once I send you the tracking number. I will do the same at my post office. It is important that you do not delay because if the box was delivered to a neighbor we may still recover it. Please send me a copy of the report. Please make sure this is done within the week of alerting me to the problem and that the form's date shows this. I will cover your loss (the plants and shipping cost of the lost box) once I have a copy of this form.