You are reading "Ordering FAQ". Click on an underlined link to read the entire section.

Fill out the required information on the secure order form.  Required fields will be indicated with bold text.  It is a very simple form. It will open in a new browser window because the form loses data if you navigate away from it.  With two windows open you can click back and forth between it [...]

Our policy is to create the best customer relationship possible. Your satisfaction is our ultimate goal. Once you receive your plants you have 1 week to report any problems*. During this inspection period if you are dissatisfied simply return the plant and we will replace it or refund your money. This guarantee includes plants damaged [...]

For Check or Money Order Customers: The confirmation I email you will hold your choices for one week pending the arrival of payment. Please make the check or money order payable to Al’s Orchid Greenhouse and mail to the address above. Payment must be made prior to shipment. Please do not send cash through the [...]

This FAQ contains information regarding shipping costs, winter shipping policy, information about holding orders and lost package procedures.