This page contains shipping related information, including shipping costs, winter shipping policy, information about holding orders and lost package procedures. Packing & Shipping Charges per box: --USPS Priority, $15.00; --FedEx 2nd Day, $24.00; --FedEx Next Day, $28.00. Export: We do NOT export plants to locations outside the contiguous United States.  We do not ship to Hawaii, Alaska or Puerto Rico.   Most orders use only one box.  I have some big boxes.  If your order requires more than one I'll let you know when I return your order confirmation.   All orders are shipped by Priority US Mail, unless otherwise requested.  USPS "Delivery Confirmation" costs are included.  Please inquire when ordering if you have special shipping requests.   Carrier costs other than Priority US Mail are not included in any special that offers free shipping.  FedEx costs above the stated amount will be billed to the customer and supporting invoices will be provided.   Please use Priority Mail.  Winter shipping: We have been able to ship to most places all winter long but will hold orders when weather conditions require it. We use a variety of Styrofoam insulation, bubble wrap and heat packs to make sure your orders arrive safely.  There is currently no charge for the extra materials and we keep customer's informed of shipping delays and do not charge credit cards until orders are actually shipped.  The satisfaction guarantee covers plants damaged during shipping. See an orchid prepped for shipping Holding Orders:  Weather permitting, orders are shipped the next Monday or Tuesday after payment is received.  Since we cover plants damaged in the shipping process, during periods of bad weather, we may decide to hold orders until we feel it is safe.  If we decide to hold your order, we will notify you and we will not charge your card.  Customers may request plants be held until a future date.  A 50% deposit is required at the time the hold order is placed and must be paid by credit card.  Also, please provide a date when the plants will be picked up or shipped.   This deposit is non-refundable if the customer cancels the order before the pick up/ship date or if the plants are still here after that date.  If *we* are unable to ship your plants or cancel the hold for some reason, we will gladly return your money.   We reserve the right to refuse or cancel hold orders.  In most cases I will refuse a hold order where the pick up/ship date is more than 4 weeks away.  Lost packages:  If a box has not arrived within 5 days of the delivery notice we email to you, please contact us.  We use USPS "Delivery Confirmation" on every box sent by Priority mail.  The addresses we print on the delivery labels are the addresses entered by you on the secure order form.  When you use the secure order form you get a second chance to confirm your mailing address because we email an order confirmation within 12 hours of receiving the order.  Addresses are transferred by computer to this form.  I do not retype this information.  Customers have caught and corrected their initial mailing address mistakes on numerous occasions.  Please take advantage of this feature of our ordering procedure. In most cases where a box is late it is still in route.  Boxes normally take 3 to 4 days.  A few times, boxes have taken up to 15 days and yet the plants inside are reported to be in good condition when the box is delivered.  However, if the delivery confirmation ticket number tells me that the box has been delivered and the address on on the label is correct please follow these procedures: File a lost package report with your local post office once I send you the tracking number.  I will do the same at my post office.  It is important that you do not delay because if the box was delivered to a neighbor we may still recover it.  Please send me a copy of the report.  Please make sure this is done within the week of alerting me to the problem and that the form's date shows this.  I will cover your loss (the plants and shipping cost of the lost box) once I have a copy of this form.